Why are my entries not showing up in the Datebook on my
This is most likely caused by the "Mine" checkbox not
being turned on. The "Mine" checkbox is found inside
the Trip Details screen. Launch TravelTracker, select a trip
and then open the Details screen. Then confirm the "Mine"
checkbox is checked. The concept of the "Mine" checkbox
is to limit entries in your Datebook for trips that are not yours.
Why are my award entries not being computed properly for
This is likely caused by the "Mine" checkbox inside
the Trip Details screen. See above description on how to cofirm
this checkbox is "checked" on.
PalmOS & Newton OS Related
When do I need to unlock my software?
All our software can be demoed for a period of 30 days from the
time you first install the software. Any time during the demo
period or even after the software expires you can unlock the
If my demo expires before I purchase, will I loose any
No! All of the data you add remains within the device and is
not lost at the time the software expires. However, you will
loose access to some information once the demo has expired since
you will no longer be able to open the application.
How can I unlock my software?
You can unlock the software several different ways. You can use
our online order form, you can fax in your order, e-mail your
order or call and place your order with us. Be sure to always
include your seed key when you purchase. Once we receive your
order, we will contact you with your access code that will unlock
What is a "seed" key?
If your are a Palm user, then the seed key is simply your user
name as shown when you synch with your desktop. If you are a
Newton user, then the seed key is your exact owner name in a
format we can use to generate your unique access code. The seed
key appears in the Unlock screen of the demo version of the particular
piece of software. Be sure to provide it exactly as it appears
when you place your order.
PalmOS Only Questions
My TravelTracker software is reported that it is a demo
yet I have already unlocked it, why?
What probably has happened is that you have changed your user
name in your desktop synchronization program. If the user name
you are using has changed, you will need to contact SilverWARE
to get a new access code. Please remember that your new user
name must be some form of your old one (ie. John Q. Smith versus
Our Palm Software is non-transferable.
Once purchased, you own the rights to use our Palm software.
If you decide to no longer use it, it cannot be transferred to
Newton Only Questions
Can I transfer ownership of the products I own if I sold
my Newton Message Pad to someone and I am no longer using it?
No, we no longer offer this option. Because the the Newton MessagePad
is no longer an active product (cancelled over 5 years ago by
Apple), we can only provide unlock codes to the original owner
of the software. The Owner Name for the code provided must
be a based on the original owner's name.
How do I install a newer version of MoreInfo or other Newton
First you need to delete MoreInfo and all of the associated MoreInfo
packages (At a Glance, MI Prefs, Quiet). Then install the newer
demo versions. If you have already entered an access code, then
the new version should simply auto-unlock. It does this by looking
for the previously entered access code. If it finds a match,
the newer version will auto-unlock.
How do I upgrade to a newer version if I purchased my software
from a retail store?
First, you need to be sure you have registered your software
with us. To register, you simply need to either mail or fax in
your completed registration card contained in the package. Please
fill out the card neatly, especially the e-mail address since
that is typically the way we will contact you. Then once registered,
you can then go ahead and download and then install the latest
demo version off our website. The demo versions can be unlocked
with an access code provided to you by SilverWARE. Then contact
us with your seed key that appears in the demo version's unlock
My software is reported that it is a demo yet I have already
unlocked it, why?
The access code is stored in your owner card. It is possible
that your owner card was deleted. It is also possible your owner
name was changed. Check to be sure your owner name is the same
as it was when you first registered the software. If not, either
correct the owner name or contact us for a new code.
How do I edit my owner name?
Your owner name is stored within the Newton's built-in Owner
Info application. Open the Owner info application from within
Extras and then tap on your owner name. This will then display
your owner card. Then tap on your owner name again and you will
be presented with a slip that allows you to edit your owner name.
I am using MoreInfo, what other of your products would
If you are using MoreInfo, you might want to also try out PowerNames.
PowerNames is a great companion product to MoreInfo.